Carolina Kidney Associates SMS Privacy Policy
At Carolina Kidney Associates (“we,” “us,” or “our”), we are committed to protecting your privacy and maintaining the confidentiality of your information related to our SMS communications. This policy explains how we collect, use, and share personal information when you interact with us via text messages. By opting into our SMS services, you agree to the collection and use of information in accordance with this policy.
What Personal Information Is Collected
When you interact with us via SMS, we may collect personal and service-related information, including:
- Your name
- Phone number
- SMS opt-in preferences
How We Use Your Information
We use information collected via SMS for the following purposes:
- Send SMS notifications regarding billing, payments, and overall account status related to your office.
- Provide updates such as lab results, messages to healthcare providers, appointment requests, and verification of changes.
- Communicate important operational updates including office openings and closures, as well as holiday schedules.
- Respond to inquiries and provide support via SMS.
- Maintain and improve the quality and reliability of our SMS communication services.
Sharing Information
We are committed to safeguarding your personal information received through SMS. Your personal information is never shared without your consent, except as required by law or for essential service delivery directly related to the job or project. We do not share your personal information or SMS opt-ins with third parties or affiliate companies for marketing purposes.
